questions & answers

[dock]11: What exactly is it?

The [dock]11 is the name of our café in the city centre. We are a meeting place for young adults aged 18 to 25. In our counselling café you can hang around, get help or just have a rest. It’s a place for everyone to be who they are.

Work: I am looking for work - how can you help?

We can show you where to look for a job and help you write your application and we’ll even take free photos for you. You can do that on Thursdays and Fridays by making an appointment.

Print: Can I come to you to print things out or make copies?

We have computers where you can print for free. We can also make copies of documents or IDs.

Shower: What's the story with the shower?

You can just call by and take a shower for free. We can provide you with towels and shower gel.

Food: Do you have anything to eat?

From noon to 2 p.m., a (vegetarian) lunch is available for 50 cents.

Internet: Do you have WiFi / Internet?

With us, you can use the free WiFi via the Hot Spot.

Jobcenter: Can you help me with the Jobcenter?

We have good contacts with the Bremen Jobcenter and can help you with questions and problems. Also, every two weeks on Tuesdays a counsellor comes to the café for you to talk to. Clothing is free. You can choose up to four items.

Wardrobe: Do the clothes cost anything?

Clothing is free. You can choose up to four items.

Contact: How can I get in touch with you?

You can chat with us – use the small window that opens at the bottom right of your screen when you click on our pages.
You can drop by during our opening hours (Mon – Fri from 10 am – 6 pm) or you can call or text us on 0179/428 458 3.

Mail: Can I get help with incomprehensible letters?

We will help you with all your letters, including understanding, writing or sending letters.

Sleep: Can I sleep at your place?

Sorry, we don’t have any sleeping accommodations or apartments for you but during opening hours you can rest here for a short while. We will help you find a place to sleep.

Debts: Can I get help with debt?

We are not a debt counselling service but we can work together to read through your letters, explain them and point you to the right help centre in Bremen.

Other: What else is on offer?

Besides the application assistance service, we also offer regularly-changing courses such as dancing, fitness, cooking, music, sewing or art.

Team: Who are you people?

We are a team of 12 employees who are there for you on different days and times in the café. We are open to all your problems and are committed to helping you!

Appointment: Can I call by without an appointment?

You can always just come to us. If we don’t have time right away, you are welcome to wait here with a coffee or tea. But if you want to be sure, it’s best to make an appointment.

Over 25: What can I do?

If you are older than 25, we can work together to see who can help you in Bremen.

Laundry: How much does it cost to do laundry?

You can use the washing machine and the dryer for free. We also have detergents for you.

To: What should I do when you're closed?

If you want to talk to someone about your problems, you can call “Die Bremer Telefonseelsorge” on 0800 – 111 0 111
The number is available 24 hours and always free of charge, even from a mobile phone.

If you are in an acute crisis, you can call the Crisis Intervention Service:
Monday to Friday 5 pm – 9 pm and weekends & holidays 8.30 am – 5 pm, Tel 0421/800582-33